We will gladly accept returns or exchanges for online purchases within 14 days of delivery. We will not honor returns or exchanges after the 14 day time period has expired. Please return merchandise unwashed, unused, with original tags still on, and in it’s original packaging (if possible). Shipping and handling charges are non-refundable.
All returns must be authorized by Norman Russell. Please send your return request to firstname.lastname@example.org with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package (if possible) and send pre-paid and insured to:
Attn: Returns & Exchanges
3611 Beethoven St.
Los Angeles, CA 90066
Take Note: Norman Russell will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. Norman Russell will process your return immediately. The time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.